FAQs

DO YOU SHIP WORLDWIDE?

YES, we ship worldwide. 

WHEN WILL MY ORDER SHIP?

With COVID-19, we are following local health mandates and taking additional precautions to help ensure the safety of our customers and employees, including reduced staffing and extra cleaning of our warehouses. This may increase the time it takes to process and ship your order—currently up to 5 business days. We appreciate your patience and understanding.

 

When your order ships, you’ll get an email with a tracking link (it can take up to 24-48 hours to update).

WHY HASN'T MY PACKAGE BEEN SCANNED IN AWHILE?

Scans occur when your package moves from one part of our operation to another. The samples applies for all shipping carrier such as UPS, FEDEX, USPS, DHL, etc.  A package moving cross-country won't be scanned until it arrives at a facility where it will be unloaded.

HOW CAN I FIND THE STATUS OF MY ORDER?

Check the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped.

International Orders: If you used USPS as your shipping method (shipping from the U.S. to another country via a 3rd party), remember that your order stops tracking after the package leaves the U.S. and may indicate being "delivered" at that time. 

WHEN WILL YOU RE-STOCK ITEMS THAT ARE SOLD OUT?

We try our best to bring back the Sold Out Products within 1 week.  However, please subscribe to our website to receive email announcements regarding re-stocking of Sold Out color(s) and Introduction on New Products/Lines.      

 

ARE THERE ANY INTERNATIONAL CUSTOM OR DUTY FEES?

It depends on each country.  Custom duties, taxes and fees are NOT included in the item prices.  When you pay for Shipping, you are not also paying for Custom charges because these charges are set by your Country.  PLEASE KEEP IN MIND that these Custom charges are the Buyer's responsibility and MGS Accessories has no control over these additional charges that you may be required to pay before receiving your item.  Before purchasing, make sure to check with your Country's Custom Office so you know what these additional fees will cost you.  (For example: Royal Mail from the United Kingdom will apply Custom VAT charges to any purchases with a value over £15 plus International Handling Fees.)  

CAN I CANCEL MY ORDER?

To serve you better, MGS Accessories will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed. If there is an issue with your order, email us immediately at info@mgsaccessories.com

IS THERE A PRO DISCOUNT FOR MAKEUP ARTISTS?

Yes, please send an email to info@mgsaccessories.com for more information and how to register.

WILL THE COLORS OF THE MAKEUP LOOK THE SAME ON ME?

Please note that the pictures on our website represent our colors as close as possible, however the actual color may appear different on everyoneThere are other factors such as the device (laptop, tablet, smart phone) screen resolution and contrast that may slightly impact how the actual color looks like on our website.  

WHAT IF I HAVE SENSITIVE SKIN?

If you have sensitive skin, it is very important that you read the ingredients before purchasing the product.  We have the ingredients listed on our website as well as on our boxes.  Also, if you are not sure that you have sensitive skin, please apply the product on a smaller surface to check for any skin irritation.  

WHERE IS U.S SALES TAX COLLECTED?

We collect state sales tax on orders shipped to the following states: California

This list is subject to change as we grow.

Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email.

MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?

While we do everything we can to prevent this, sometimes an item can be damaged in transit. If you receive a damaged or defective product, you must report this within 30 days of delivery. Please contact our MGS team at info@mgsaccessories.com and provide a photo of the damaged or defective product along with a copy of the packing slip or order number. If the product is deemed defective MGS will replace the product at no additional charge.

ARE MGS PRODUCTS CRUELTY-FREE & VEGAN?

Yes! All makeup and skincare products are 1000% cruelty-free & vegan. MGS Accessories does not condone animal testing in any way. We do not test any of our products on animals. We also do not test any of our ingredients on animals, nor do we allow our manufacturers to do so on our behalf. Instead, we choose to test drive our products on people (with their permission, of course).

I’M INTERESTED IN OFFERING MGS ACCESSORIES PRODUCTS IN MY SALON AND/OR STORE.  DO YOU PROVIDE WHOLESALE PRICING/SALE?

YES!  Please contact us and we will provide you with more details. 

CAN I SELL THE PRODUCTS ON MY OWN SITE?

We want you to use what you buy.  By purchasing MGS products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use. If you are purchasing wholesale items, not labeled MGS Beauty, MGS, or MGS Accessories, you are free to do as you as wish with your items.